Our Spa has a 24 hour cancellation policy.
- Cancellation policy: Holding your reservation keeps us from being able to see other clients so we appreciate enough notice to re book your cancelled appointment. We have a 24 hour cancellation policy that is held in full by credit card, this will also void an amount of a gift card equal to the treatment booked. To be as clear as possible about this, the fee for cancelling with less than 24 hours is in full and non refundable, non negotiable and does not transfer into a credit you can use in the future.
- Rooms & Ammenities– Our wellness house is more of a “Dry Spa”, meaning that we do not have locker rooms, showers or steam rooms. Your massage is performed in your own suite, with sofa, and candles. Infrared saunas are in every room by request. We offer tea and water. We use showerless botanicals that are meant to dissolve into the skin. Warm towels are steeped in seasonal aromatherapy and given at the end of session.
- Our staff are trained by a Registered Nurse in aseptic techniques for the highest level of cleanliness possible. There is a 30 min cleaning interval in between each in spa session. Our Spa Technicians: Will correctly sanitize all equipment and implements after each use with cavicide and store in clean compartments, store used linen in a separate compartment, Wash hands with medical grade soap, before and after contact with client. Some therapists wear masks. If you want your therapist to wear a mask, you can request it.